Privacy Policy

Last updated: 14 September 2026

Who we are

This website is operated by Fraser's Heating Ltd, a company registered in England and Wales (company number 11653694), registered office at 57 Southend Road, Grays, RM17 5NL.

For the purposes of data protection law, Fraser's Heating Ltd is the data controller for any personal data collected through this website.

What we collect

We collect personal data when you contact us, specifically your name, phone number, email address, postcode, and the details of your enquiry. We collect this when you fill in the contact form on this website, or when you message us via WhatsApp.

Why we collect it

We use this information to respond to your enquiry, provide a quote, arrange or carry out work, and communicate with you about a job. We do not use your details for marketing without your separate, explicit consent, and we do not sell or share your personal data with third parties for their own marketing purposes.

How we store your data

Your enquiry details are stored via Wix, our website and forms provider. Wix acts as a data processor on our behalf and only processes your data in line with our instructions. You can read Wix's own privacy and security practices at wix.com/about/privacy.

If you contact us via WhatsApp, your message and phone number are stored within WhatsApp in line with WhatsApp's own privacy policy.

Cookies and analytics

This site uses Wix Analytics to understand how visitors use the site. Wix Analytics only collects data using cookies that you have consented to via the cookie banner on this site, managed by Usercentrics. If you do not consent, only essential cookies needed to make the site function are used. See our Cookie Policy for full details of the cookies used on this site.

How long we keep your data

We keep enquiry and job-related data for as long as reasonably necessary to carry out the work, deal with any follow-up, and meet our own legal and accounting obligations.

Your rights

Under UK data protection law, you have the right to ask what personal data we hold about you, ask us to correct inaccurate data, ask us to delete your data, object to how we use your data, and ask us to restrict how we use your data.

To exercise any of these rights, contact us at frasersheating@outlook.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Fraser's Heating Ltd
57 Southend Road, Grays, RM17 5NL
Email: frasersheating@outlook.com
Phone: 07776 103410